Worldlink

As an integral part of the service, we provide account holders with a comprehensive settlement service, based around a nominee account system. This has been especially designed to give customers an easy method of monitoring investment performance and to provide them with increased control over their portfolios. Nominee accounts simplify transaction arrangements and shift the burden of paperwork away from customers, leaving more time to devote to money making in the market.

Money Matters
Dividends will be credited to your share dealing account upon receipt by Jarvis and itemised on your trading account statement.
All sale proceeds and dividends will be retained within your Worldlink Sharedealing Service. Purchase costs and other charges will be debited from this account at the time a trade is placed.
Interest on your cash is paid monthly at the prevailing rate set for the Worldlink Sharedealing Service. The current rate of interest can be obtained by contacting Client Services.

For convenience and security, cash withdrawals from your dealing account are by BACs payment only. Please note that you may only withdraw cash from your account if the balance exceeds any amount required to meet outstanding purchases or charges.

You can make a payment online by logging on to your dealing account and making a debit card payment. Alternatively call Client Services and pay by debit card over the phone or send in a cheque made payable to Jarvis Investment Management Ltd, clearly displaying your account number on the reverse.

Please note that when paying for shares you have purchased, we do need to receive cleared funds by settlement date – a cheque payment requires 4 working days to clear and debit cards take 2 days.

Communications
You will receive:

• A contract note (either by email or by post) for every deal you place.
• Valuations posted to you half yearly.
• A cash statement sent out half yearly.
• An annual consolidated tax certificate on nominee trading accounts.
• Online statements and valuations are available 24/7.

Corporate Actions & Rights Issues:
Where a holding in your dealing account is subject to a corporate action or rights issue, we will contact you in writing with the details to obtain your further instructions.

Making changes to your account:
You may, at some point in the future, wish to add features or make changes to your account. Some changes may be made over the phone; others may be made in writing in order to meet regulatory standards and to prevent any unauthorised changes from being made to your account:

• Change of address – instructions must be received in writing (by post or email).
• Change of bank details – instructions must be received in writing (by post or email).
• Change of email address – instructions can be received in writing (by post or email) or by phone.
• Change of telephone number – instructions can be received in writing (by post or email) or by phone.

Transferring accounts from another broker:
If your shares are held by another stockbroker or bank and you would like to transfer these to your Worldlink Sharedealing Service, you simply need to complete and return a Transfer Form (available on request or downloadable from the website) together with your Application Form.

All charges are subject to VAT at the prevailing rate with the exception of dealing commission, which is exempt. ISA Administration charges are collected in four equal payments in arrears or on closure if earlier including any balance for the current fiscal year. Dealing commission is taken at the time of the bargain.

International Dealing:
International dealing and custody charges are available on request.

Below are some of the most frequently asked questions we are asked about the Worldlink Sharedealing Service. Select the question you would like to know more about and you will be taken to the answer. Select the ↑ next to the answer to be taken back up to the questions.

Questions:

1. What is a Sharedealing account?
2. How do I open a Sharedealing account?
3. Can we open a joint account?
4. How do I fund my account?
5. How do I transfer in stock?
6. How do I transfer in stock from another broker?
7. How long does it take for stock to be transferred from another broker?
8. Do you charge any annual fees?
9. When can I start dealing?
10. Is there a minimum size of order?
11. What markets can I deal in?
12. At what times can I trade?
13. How do I place an order?
14. Can I close an unsettled purchase?
15. Can I hold shares in an ISA?
16. How long does a trade take to settle?
17. Will I get a share certificate?
18. What is a limit order?
19. What is a contract note?
20. How secure is the account?
21. When will my tax voucher be sent to me?
22. When will I receive my dividends?
23. How do I request money from my account?
24. How can I access my account statement?
25. How do I change my bank details?
26. If I move, how do I change my address on the account?
27. How do I transfer stock or funds to another broker?
28. Corporate Actions.
29. Company Reports.
30. Who do I contact if I have any questions?

Answers:

1. What is a Sharedealing account?↑
   A Sharedealing Account is a nominee based share dealing account you can use to buy and sell shares at a set flat fee of only £6.95 per trade online or £9.50 over the telephone; these are some of the most competitive rates around. The Sharedealing Service is a brand name used under licence by Jarvis Investment Management Ltd who have been established for over 25 years. We pride ourselves in providing a cost effective, award winning service and are 2009 winners of the FT/Investors Chronicle Online Stockbroker of the Year.
2. How do I open a Sharedealing account?↑
   To open your account, simply click on the Account Application tab and complete the online application form. If your application is successful, we will email you a password to access your account online and a Trading PIN to use when you actually place an order. Alternatively, if you prefer you can download or request and application form an return it to us in the post.
3. Can we open a joint account?↑
   Yes you can, but this facility is not currently available online. To open a joint account you will need to download and complete an application form and post it to us.
4. How do I fund my account?↑
   To fund your account, click on the Make a Payment button which can be found in the secure section of the website and follow the instructions, or call us on 01892 700807. We accept Maestro or VISA/Delta debit cards. Funds are usually credited to your account within an hour (during normal working hours) and once confirmed, will be available to trade with straight away. Please note that you cannot make payments using a credit card. Alternatively you can click here to make an online payment.
5. How do I transfer in stock?↑
   Sharedealing is a nominee based account. If you have share certificates, you can transfer them to your account by clicking here to download a Crest Transfer form. You need to complete a transfer form for each holding and then return to us at The Worldlink Sharedealing Service, c/o Jarvis Investment Management Ltd, 78 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS together with your valid share certificate(s) (these must be in your name).
6. How do I transfer in stock from another broker?↑
   Simply download a transfer form by clicking here and then complete, sign and return it to us. We will then contact your broker and make arrangements for the transfer of your stock.
7. How long does it take for stock to be transferred from another broker?↑
   We will contact your existing broker on the day we receive your form, so the actual transfer should only take a few days. However, be aware that the speed of transfer is dependent on the efficiency of your broker! Shares held in an ISA are normally transferred within 28 days.
8. Do you charge any annual fees?↑
   Our simple and transparent charges can be found in the Important Information section.
9. When can I start dealing?↑
   Once we have confirmed by email (if you apply online) or post (if you apply over the phone) that your account has been opened and informed you of your account number, you can start dealing.
10. Is there a minimum size of order?↑
    No, not at all.
11. What markets can I deal in?↑
    You can trade in all listed UK securities, Gilts, and other fixed interest securities traded on the London Stock Exchange, Plus Markets and AiM – this includes Exchange Traded Funds (ETFs), warrants and investment trusts. You can also deal in a wide range of authorised unit trusts. In addition you can trade in stocks listed on the various US exchanges and have access to most listed securities traded on the stock exchanges of Canada, Australia, Hong Kong, Germany, Spain, France, Norway and Sweden – please note that a separate scale of charges will apply for overseas trading and are available on request.
12. At what times can I trade using the Sharedealing client?↑
    You can trade during normal London Stock Exchange market hours – from 8.00am until 4.30pm, Monday to Friday (but not on Bank Holidays).
13. How do I place an order? ↑
    Placing an order is very easy – you can either call our dealing team on 01892 700804 or place an order online by logging in at http://worldlink.worldlink-products.com.
14. Can I close an unsettled purchase?↑
    Yes you can. This facility is available both online and over the telephone.
15. Can I hold shares in an ISA?↑
    Yes you can. If you haven’t already got a stocks and shares ISA for this year, you can open one online by clicking the Account Application link at the top of the page and complete the online application form or by clicking here and downloading an Application Form. Alternatively, you can transfer in an ISA from another ISA manager. Simply download a transfer form by clicking here and then complete, sign and return it to us. We will then contact your existing ISA manager and make all the necessary arrangements. Please note that if you are transferring an ISA from another broker you will need to complete an application form and a Transfer Form. The current ISA subscription allowance is £10,200.
16. How long does a trade take to settle?↑
    Normal settlement is 3 working days (T+3). You can deal up to T+25 but you should be aware that the market maker will normally charge a premium on the price.
17. Will I get a share certificate?↑
    No – this is a nominee account which means that the shares are held electronically in a pooled nominee account . You do of course still remain the beneficial owner of the shares. If you decide you would like to have the shares re-registered in your own name, this can be done very easily and is subject to the re-registration charge as detailed in the scale of charges.
18. What is a limit order?↑
    A limit order is the price at which you are prepared to buy or sell shares. Should this price ever be reached, your order will be dealt automatically. Your limit order will be held for the time period that you specified. Please note that you are responsible for cancelling these orders.
19. What is a contract note?↑
    This is a confirmation of your transaction and is sent out to you via email or by post immediately after you have traded. Please note, you may need to set your email security parameters to accept this email. The email address that will appear is omx-documents@omxss.net.
20. How secure is the account?↑
    As you would expect, all the information sent between you and our offices is encrypted, giving you total peace of mind.
21. When will my tax voucher be sent to me?↑
    Tax vouchers are issued annually for dividends which are paid within the previous tax year. They will be posted to you shortly after the end of the tax year.
22. When will I receive my dividends?↑
    Dividends are normally credited to your Sharedealing account on the day we receive them from the registrar. The money can be re-invested or withdrawn as you wish.
23. How do I request money from my account?↑
    Email us at worldlinkpayments@jarvisim.co.uk and we will BACs the money to the bank account details we have on file. Please allow two to three working days for the money to reach your bank account. Alternatively you can make a request over the phone by calling Client Services on 01892 700807.
24. Can I access my account statement online?↑
    Yes you can. Once you have logged in, click on Statement Details to see all monetary transactions for your Sharedealing account. These are updated immediately a trade has taken place. Order History will give you details of the individual trades, showing you the quantity of shares, the price and the final settlement figure.
25. How do I change my bank details?↑
    Email or write to us with the details of the existing account and the new account you would like to change to.
26. If I move, how do I change my address on the account?↑
    If you are moving, please email or write to us with your new address details. Once we have received them, your account will be updated within 24 hours.
27. How do I transfer stock or funds to another broker?↑
    You will first need to contact the broker to open an account with them and complete their transfer form. They will then send this to us and we will transfer the account on your behalf. A confirmation of the transfer will be sent to you via email. Please note, transferring stock out costs £10 plus VAT per holding.
28. Corporate actions.↑
    We will notify you in writing of any corporate actions.
29. Company Reports.↑
    You can obtain free company reports by clicking on the following link http://yahoouk.ar.wilink.com/
30. Who do I contact if I have any questions?↑
    You can email us at worldlinkenquiries@jarvisim.co.uk. Alternatively you can contact us by phone or in writing using the details which can be found in the Contact Us section

Jarvis Investment Management Ltd is required to establish and implement an order execution policy and to provide appropriate information on its order execution policy to its clients. This information about Jarvis Investment Management Ltd’s order execution policy is provided to you as a retail client of the Sharedealing Service, which is a brand name of Jarvis Investment Management Ltd.

1. General Principles

When executing or routing orders on your behalf in relation to financial instruments we will take all reasonable steps to achieve what is called ‘best execution’ of your orders. This means that we will have in place a policy and procedures which are designed to obtain the best possible execution result, subject to and taking into account the characteristics of you as a client, your client classification and the characteristics of the order, the financial instruments that are the subject of that order and the Execution Venues to which that order can be directed.
Our commitment to provide you with best execution does not mean that we owe you any fiduciary responsibilities over and above the specific regulatory obligations placed upon us or as may be otherwise contracted between us.

2. Order Execution Policy

Subject to any specific instructions from you, when executing orders on your behalf or transmitting them to another entity for execution,
we shall take all reasonable steps to achieve the best possible execution result for your order taking into account the execution factors listed below.

a. Execution Factors
The execution factors that will be taken into account are:

• Costs of the transaction;
• Speed of execution;
• Likelihood of execution and/or settlement;
• Size and complexity of the order; and…
• Characteristics and nature of the order.

Ordinarily price and overall costs for transacting the deal will merit a high importance in obtaining the best execution result for your order. However, in some circumstances we may determine that other factors listed above may be more important in determining the best execution result for your order.

We will exercise our own discretion in determining these factors.

b. Execution Venues
Jarvis Investment Management Ltd will execute deals through:

• Regulated markets
• Multilateral Trading Facilities
• Systematic internalisers
• Market makers for their own account
• Other liquidity providers
• Non-EU entities performing similar functions

For certain transactions, such as those where the security is traded by a limited number of entities, Jarvis Investment Management Ltd may use alternatives where we consider it is in your best interests to do so. You should note that where we have obtained your prior consent, your order might be executed outside a Regulated Market or Multilateral Trading Facility even where that order could be executed through a Regulated Market or Multilateral Trading Facility.

Having given consideration to the Execution Factors and General Principles referred to above, we will select the most appropriate venue(s) from those available and execute your order accordingly.

Whenever there is a specific instruction from you, Jarvis Investment Management Ltd will carry out the order in accordance with that specific instruction and Jarvis Investment Management Ltd will be deemed to have complied with the best execution requirement to the extent of that instruction.

Jarvis Investment Management Ltd will monitor execution quality and compliance with our Execution Policy on an on-going basis and will at least once a year make a formal assessment of its dealing policies. You will be notified of any material changes to the Execution Policy.

We are required that, in the case of client limit orders in respect of shares admitted to trading on a regulated market which are not immediately executed under prevailing market conditions, unless you instruct otherwise, to take measures to facilitate the earliest possible execution of that order by making public immediately your limit order in a manner which is easily accessible to other market participants.

Such publication may not always be in your interest so unless you give explicit instructions to publish at the time that you place the order with us, we shall deem that you have instructed us not to publish.

Jarvis Investment Management Ltd (Jarvis) is Authorised and Regulated by the Financial Services Authority. Jarvis is a Member of The London Stock Exchange and PLUS and is an HM Revenue & Customs Approved ISA Manager